Frequently Asked Questions

Orders and payment

How can I pay?
By credit or debit card through a secure Stripe payment gateway. More details on How to Buy.

Is it safe to shop on the website?
Yes. All transactions are carried out over an encrypted connection and we do not store your card details.

Shipping

How long will my order take?
Within mainland Spain, usually 24-72 working hours. See Shipping and Delivery.

Is there free shipping?
Yes, on orders of 50 EUR or more shipped within mainland Spain.

Returns

Can I return a product?
Yes, you have 14 calendar days. See Returns and Warranty.

Products and regulations

Can I buy if I am under age?
No. The sale of bladed weapons is restricted to those over 18 years of age. See Sale of Bladed Weapons and Minimum Age.

Do you sharpen the knives?
Products are delivered ready to use as supplied by the manufacturer.

Can't find your answer?

Write to us at info@navajeria.com or use the contact form.